When you recieve your first Website Care Invoice, you'll be asked to enter your debit or credit card information. This card will be kept on file, via our payment processor Stripe, and your monthly subscription fee will be auto-charged on the 1st of each month for services performed in that month. For example, your January 1st invoice covers services for January 1-31.

Should your automatic payment fail, services will be paused until a new card is provided.

No problem! You may share one subscription plan among as many sites as needed for an additional $100/month per site. Design & Dev hours will be shared across all websites based on the priorities you communicate to us.

Your Website Care Plan covers your design and development services, standard offerings, and premium tools outlined above.  There are several costs associated with maintaining a website that you’ll continue to pay directly such as hosting, additional software subscription fees, and licenses for any copyrighted photos or fonts.

Cancel any time before the 15th of the month and your cancellation will be effective on the next billing cycle.

All you need to do is send a written request via email.

We do not offer refunds or early cancellation for Website Care Plan subscription services.

Our Website Care Team is available 24 hours a day, 7 days a week, 365 days a year. We strive to complete all tasks within 8 hours! More complex tasks may take a bit longer.

Racheal's office hours are 10:00 AM - 3:00 PM Central Time. I always do my best to respond within 24 hours, but please feel free to add "[URGENT]" to your email subject if you have a critical need.

Your Unlimited 30-Minute Edits covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.

Here’s a more comprehensive list of the most common things our 24/7 team does.

Content Edits:

• Publishing blog posts and new pages from provided Word or Text documents
• Adding/Removing/Editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping/Resizing images within the WP Dashboard
• Adding provided Yoast keywords, titles, snippets, etc
• Adding/Removing/Editing menu items
• Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
• Create image galleries
• Edit page slugs
• Adding/Removing/Editing users
• Upload PDFs
• Adjust widgets

Settings Adjustments:

• Updating theme options
• Adding redirects
• Add/Remove/Edit form fields
• Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
• Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

• Custom CSS / JS
• Performing search and replaces
• Adding code snippets through WP hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / Page-speed related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows

Here are some requests that the Unlimited 30-Minute Edits does not include. These services will count toward your monthly credit of Design & Development Hours or you may separately book an Exclusive with your VIP rate.

• Creating graphics or web page design changes
• SEO and Analytics strategy, review, or consulting
• Writing copy for posts, pages, products, etc. 
• Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site
• Host-related optimization
• Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.

For 30-Minute Edits - just send an email to [email protected] with your domain name and a brief description of your request in the subject line.  For the most efficient service, follow these best practices.

For Design & Development requests - bring them up in your monthly one on one or simply send an email to [email protected]

If you've got a WordPress website, we'd love to support you. 

Occasionally, depending on the health of your current site, a one-time onboarding fee of $250 may apply. I'll let you know if this applies to you when you inquire below.