When you recieve your first Website Care Invoice, you'll be asked to enter your debit or credit card information. This card will be kept on file, via our payment processor Stax, and your monthly subscription fee will be auto-charged on the 1st of each month for services performed in that month. For example, your January 1st invoice covers services for January 1-31.

Should your automatic payment fail, services will be paused until a new card is provided.

No problem! You may share one subscription plan among as many sites as needed for an additional $100/month per site. Any Exclusives will be shared across all websites based on the priorities you communicate to us.

Your Website Care Plan covers your design and development services, standard offerings, and premium tools outlined above.  There are several costs associated with maintaining a website that you’ll continue to pay directly such as hosting, additional software subscription fees, and licenses for any copyrighted photos or fonts.

Cancel any time before the 15th of the month and your cancellation will be effective on the next billing cycle.

All you need to do is send a written request via email.

Our license keys will be removed from your site and you will be responsible for purchasing your own licenses to continue using the premium tools.

We do not offer refunds or early cancellation for Website Care Plan subscription services.

Our Website Care Team is available 24 hours a day, 7 days a week, 365 days a year. We strive to complete all tasks within 8 hours! More complex tasks may take a bit longer.

Racheal's office hours are 10:00 AM - 3:00 PM Central Time. I always do my best to respond within 24 hours, but please feel free to add "[URGENT]" to your email subject if you have a critical need.

Here are some requests that the Unlimited 30-Minute Edits does not include. These services will count toward your monthly credit of Design & Development Hours or you may separately book an Exclusive with your VIP rate.

• Creating graphics or web page design changes
• SEO and Analytics strategy, review, or consulting
• Writing copy for posts, pages, products, etc. 
• Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site
• Host-related optimization
• Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.

For 30-Minute Edits - just send an email to [email protected] with your domain name and a brief description of your request in the subject line.  For the most efficient service, follow these best practices.

All websites must be hosted with one of our preferred hosts.

We recommend WP Engine for the best performance, but you may also host your site on our shared SiteGround hosting plan.  

If your site is not already hosted on one of these sites, we'll happily help you migrate.

If you've got a WordPress website, we'd love to support you. 

Occasionally, depending on the health of your current site, a one-time onboarding fee of $250 may apply. I'll let you know if this applies to you when you inquire below.